Job Description

Job Description

Job Description

Verbatim Americas seeks a LOGISTICS COORDINATOR to help manage business issues related to Logistics Operations. This job is an in-office position located in Charlotte, NC (not remote.)

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Helps coordinate Order Administration and 3PL Distribution including order processing, scheduling, expediting, customer returns, transportation, storage and shipping of customer orders.
• Coordinate Inbound/Outbound shipments via Ocean, Air, and Ground
• Helps communicate, implement and interpret customer service policies and procedures, with interaction between Marketing, Finance, Credit, Planning and Distribution.
• Serves as liaison between Customers, Sales and internal departments to resolve any customer service issues.
• Serves as liaison between Verbatim & third-party logistics company, ensuring that the needs of Verbatim are met.
• Helps to maintain database for domestic and international customers which is used to produce Verbatim financial and sales reports.
• Helps measure and report performance of orders towards the achievements of AOP.
• Coordinates the efforts to adjust inventory and production schedules as required.
• Assists in the negotiation and maintenance of transportation contracts and tariffs.
• Helps manager analyze customer order patterns and recommend changes to improve costs and customer penalties.
• Acts as an interface between customers and IT staff to ensure EDI set ups when required.
• Supports best way of transportation to meet customer demands and AOP.
• File carrier claims.
• Demonstrated experience managing inbound global logistics, including coordination of ocean/air imports, customs entries, and compliance with U.S. Customs regulations, with hands-on expertise in bonded warehouse operations (entries, inventory control, and withdrawals for consumption and export).
• Experience processing orders and managing export operations for Latin America, including both bonded and non-bonded shipments, with strong knowledge of export documentation, cross-border compliance, and coordination with freight forwarders and customs brokers.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and researches data; Designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;
• Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget
• Logistics – Knowledge and understanding of US Import/Export Law for Ocean and Air Freight
• Proven knowledge of logistics, warehouse, and transportation functions and processes both Inbound and Outbound
• Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance;
• Oral Communication - Listens and gets clarification; Responds well to questions;
• Written Communication – Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
• Change Management – Helps to develop workable implementation plans; Communicates changes effectively;
• Quality Management - Looks for ways to improve and promote quality;
• Business Acumen - Understands business/profitability implications of decisions
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment - Exhibits sound and accurate judgment; Makes timely decisions.
• Quantity - Meets productivity standards; Strives to increase productivity.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate's degree or higher from a college or university preferred; three to five years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Proficient in: MS Word and Excel; SAP (S&D Module) like SAP S/4HANA order processing systems and/or Microsoft Excel reports or Query database software.
• Demonstrable ability to lead and manage staff.
• Excellent analytical, problem solving and organizational skills.
• Ability to work independently and handle multiple projects.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position will be located in a typical environmentally-controlled office environment where the noise level is usually moderate to low.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Please go to to apply. PLEASE, NO PHONE CALLS.

We thank all applicants; however, only candidates selected for an interview will be contacted. Verbatim is an Equal Opportunity Employer (Disability/Veteran).

Verbatim is a great place to work and offers an excellent benefits package that includes: medical, dental, vision, 401(k), group life insurance, long- and short-term disability, PTO, employee assistance plan and more!!

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