IBMS (Operative BMS) Techno-Functional Analyst Job at Acestack, Ontario, CA

  • Acestack
  • Ontario, CA

Job Description

Job Title: IBMS (Operative BMS) Techno-Functional Analyst



Job Type: Full Time



Location: Toronto, ON (Onsite) Job Description

We are seeking an experienced IBMS (Operative BMS) Techno-Functional Analyst with strong hands-on expertise in Operative IBMS/BMS , application support, and SQL-based troubleshooting. The ideal candidate will have a good understanding of broadcast/media workflows and experience supporting scheduling, ad sales, traffic, and billing applications.

Key Responsibilities
  • Provide L1/L2/L3 application support for Operative IBMS/BMS in a helpdesk environment
  • Troubleshoot issues across scheduling, ad sales, traffic, and billing modules
  • Manage incidents, service requests, and user queries through ticketing tools
  • Perform SQL-based troubleshooting, data validation, and corrective fixes
  • Investigate data inconsistencies and system integration issues
  • Conduct Root Cause Analysis (RCA) and ensure SLA compliance
  • Support user access, application configurations, and minor enhancements
  • Collaborate with sales, traffic, finance, and technical teams
  • Support application issues within VDI, VPN, and EUC environments
Required Skills
  • Strong hands-on experience with Operative IBMS/BMS
  • Knowledge of broadcast/media workflows including scheduling, ad sales, traffic, and billing
  • Strong SQL and database troubleshooting skills
  • Experience with Helpdesk/EUC application support
  • Familiarity with ServiceNow, JIRA, or similar ticketing tools
  • Strong analytical, troubleshooting, and communication skills
  • Understanding of VDI, VPN, and infrastructure/EUC environments
  • Knowledge of system integrations and reporting tools

Job Tags

Full time

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